Refund & Shipping Policy
At Lupo TV, we want you to have a positive shopping experience. We understand that sometimes returns may be necessary. We review each return request on a case-by-case basis to ensure the best possible resolution for our customers. Please read our policies below for more information on refunds and shipping.
1. Case-by-Case Returns
All return requests are reviewed on a case-by-case basis. We strive to provide the best possible solution to address your concerns, whether it's a refund, replacement, or another resolution.
2. Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
- The return request is made within 30 days of the delivery date.
- The item is in its original condition, unused, and in the original packaging.
- Any seals or tags must remain intact.
- Personalized or customized items are generally not eligible for returns unless they arrive damaged or defective.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at LupoTVoffical@gmail.com to request a return authorization.
- Provide your order number and a brief explanation of the reason for the return.
- Our customer support team will guide you through the return process.
4. Refund Process
If your return request is approved, we will provide instructions on how to return the item. After we receive the returned item and inspect it, we will determine the appropriate resolution.
5. Return Shipping Costs
Customers are typically responsible for return shipping costs unless the item received was damaged, defective, or an incorrect item was sent. In such cases, we will provide a prepaid return label.
6. Non-Returnable Items
Please note that some items are non-returnable, including but not limited to:
- Personalized or customized products.
- Items marked as final sale.
1. Shipping Times
Orders typically ship within 2-3 weeks after payment is processed. During peak seasons or holidays, please allow for additional processing time. You will receive a shipping confirmation email with tracking information once your order ships.
2. Shipping Destinations
We currently ship to all countries. If you have questions about shipping to a specific location, please contact our customer support team.
3. Shipping Costs
Shipping costs are calculated at checkout and may vary based on the destination, weight, and size of the items in your order.
4. Delivery Timeframes
Delivery times vary based on the shipping method selected at checkout and the destination. Standard shipping typically takes 2-3 weeks.
5. Lost or Stolen Packages
We are not responsible for packages lost or stolen after they have been marked as delivered by the carrier. Please ensure that the shipping address you provide is secure and accurate.
6. International Shipping
For international orders, please note that customs duties, taxes, and import fees may apply. These fees are the responsibility of the recipient and are not included in the product or shipping costs.